In order to provide a bespoke experience when considering the up-keep of your TODDWATCH, instant payment via this website isn't available for servicing and repairs.
In the first instance please contact us using the form above.
We will then reply with a postal address and an invoice for payment which can then be paid via BACS, online via PayPal or by cheque.*
* payment via cheque is subject to an admin fee.
Over the years we've provided service for TODDWATCHes that have been around the world, on safari, inadvertently put into washing machines or cooked in ovens and even those run over by a vehicle.
TODDWATCHes are almost endlessly serviceable and we offer comprehensive servicing options which range from battery changing, through strap replacement, to complete rebuilds. Your watch is worn near the hand, so over time it will inevitably need a clean too.
On the left hand side of your browser is the list of service options, alterations or repairs It is updated regularly to provide the best service for you and we am confident that whatever your TODDWATCH has been through it can look like its new again.
Johny Todd Ltd. will return your watch via Royal Mail special delivery. In our view this postal method still has the best cover for loss or damage and is, in most cases, a next day delivery within the UK. See map (left) for details.
We recommend that you send your watch to us at our workshop by the same method, but please feel free to use another service. Johny Todd Ltd. accepts no responsibility for loss or damage when sending items. Please ensure your watch is wrapped well. Special delivery envelope/pouches are available from your post office FOC.
Please fill in the form above before sending your TODDWATCH so that we can give you an address and advise you of the best options presently available.
Your views and feedback always help to make TODDWATCHes even better.
We’d love to hear from you.
The easiest way for you to make contact, whether its to tell us how much you love your TODDWATCH, to get some information about new designs or maybe to ask about watch servicing and repairs will be to complete the form below.
Fill in the relevant parts, click on the "Submit" button and we’ll be in touch shortly afterwards.
Your TODDWATCH is a unique, one-off Artefact and as such it is a priority to lovingly care for it, providing you with a bespoke and individual service.
With care your TODDWATCHes should last you many years, and we hope will eventually become a much loved family heirloom.
Although there are many places to have this work carried out, we believe that we can offer the best options available at very competitive prices.
Please be aware that cheap battery replacement services (including market stalls, cobblers and even some jeweller’s shops) can caused damage to your watch. We never recommend their services.
Alternatively please call 07986 575179 (between GMT 10am - 6pm ).
WARRANTY
Johny Todd Ltd. guarantee this product for 1 year from the date of purchase, or in the case of a special commissioned order, the date of receipt, against any fault in construction.
During this period any defective part will be repaired or replaced, excluding the strap & battery (excluding any P&P). All requirements of the original warranty given with watch at the time of purchase must have been complied with totally. Sole discretion on this and any other matter pertaining to the warranty remains exclusively with Johny Todd Ltd.
This warranty does not cover normal fair wear and tear, such as chips, dents and scratches which will occur when the watch is worn, nor any deterioration suffered through improper or ill-advised use, negligence or accident. Similarly any modification made by the purchaser, the retailer and any other agent on behalf of the purchaser and/or retailer will cause this warranty to be nullified immediately by Johny Todd Ltd.
Submitting a warranty is a way of letting us know that your watch has arrived safely, or if you have purchased it from a separate retailer, when it was sold to you.
Your Johny Todd Ltd. warranty is an addition to your statutory rights from the retailer, who should be your first contact in the event of any issues with your watch. Generally retailers will give a 1 year guarantee as a part of their service to you.
If you have purchased your watch from an independent retailer then you will still need to either, send the form you received when you purchased your watch, or submit the form on the left, in order to activate the Johny Todd Ltd. warranty.
Extended warranty/service plans are also available on request.
